CRM + HRMS

The Best CRM and HRMS Software for Indian Businesses in 2026

Updated October 2026 · Written by Pravin Bansal (Chief Executive Officer, AIONDATA) · Reviewed by Vibha Singh (Customer Success Manager, AIONDATA)

Growing Indian businesses usually outgrow spreadsheets in two places at once. Sales has leads arriving on WhatsApp and Meta ads, quotes to send and follow-ups to chase. People ops has punches from a biometric machine, shifts, leave and the monthly salary run. That is why 'CRM and HRMS software' gets searched as one phrase: owners want both solved, ideally by one vendor.

There are two ways to do it: an all-in-one suite that covers CRM and HR in one subscription, or a specialist CRM paired with a specialist HRMS. This guide explains the trade-off, then compares the main options in 2026. Disclosure: AIONDATA builds both AionCRM and AionHRMS.

Editorial process

How this guide was evaluated

We reviewed each vendor's first-party pricing, CRM, HR, attendance and payroll pages on 8 October 2026. Stacks were compared on India coverage in both halves (WhatsApp and GST for sales; biometric devices, shifts, PF and TDS for HR), how much of CRM and HR one subscription covers, and cost at SMB headcounts. AionCRM and AionHRMS capabilities were checked against the products and their published product facts; competitor findings are based on the official sources below. AIONDATA builds AionCRM and AionHRMS and has a commercial interest in this ranking.

Official sources checked

What is CRM and HRMS software?

A CRM (customer relationship management) system runs the revenue side: capturing leads, scoring and assigning them, following up on email and WhatsApp, tracking the pipeline and sending quotes. An HRMS (human resource management system) runs the people side: employee records, attendance and shifts, leave and payroll. CRM and HRMS software covers both, either as one suite or as two products chosen for each job.

For Indian SMBs the hard parts are local in both halves. On the sales side it is WhatsApp-first selling, Meta lead ads and GST-compliant quotes in INR. On the HR side it is the biometric attendance machine already on the wall (usually eSSL, ZKTeco or Realtime), night and double shifts, late-mark rules, and PF and TDS on the payslip. A tool that handles neither well costs more in workarounds than it saves in licences.

One suite or two specialist tools?

An all-in-one suite gives you one login, one bill and one vendor. The trade-off is depth: each module is built to be good enough for many industries, and India-specific needs such as biometric device sync or shift-wise salary often need add-ons, extra apps or an implementation partner.

A specialist pair gives each team a product built for its job, at the cost of two subscriptions and two admin consoles. The deciding question is where your hardest problem sits. If attendance comes from biometric terminals across several sites and salary depends on shifts, pick the HRMS for that first. If leads arrive faster than your team can answer them, pick the CRM for that first. The overlap between the two is smaller than it looks (mainly who your salespeople are and, if you pay commission, what they sold), so many businesses run them as separate systems without much friction.

AionCRM + AionHRMS: how the AIONDATA pairing splits the work

AionCRM handles sales: AI lead scoring, WhatsApp and Meta lead-ad capture, email outreach, pipeline and GST-compliant quotes in INR. AionHRMS handles attendance and payroll. It takes punches from supported eSSL, ZKTeco and Realtime biometric terminals at every site, applies shift rules, late marking, overtime and leave, and computes the monthly salary, with optional PF and TDS deductions on the payslip.

They are separate products with separate sign-ups and no built-in data sync today, built and supported by the same team in India. AionCRM has a free plan, then $29–$79 per user per month. AionHRMS is free for up to 10 employees, then a flat annual price by headcount (₹25,000 a year up to 100 employees, ₹50,000 up to 500, plus GST) with unlimited terminals and sites; see AionHRMS pricing. If you would rather run HR on the same platform as sales and finance, AionCRM is also part of SynergyOS, AIONDATA's ERP, which has employee records, time off, time and attendance, and payroll modules.

What to look for

Solves your hardest workflow first

Pick the product that fixes the most painful process, whether that is unanswered WhatsApp leads or a salary run rebuilt from attendance exports, before optimising for one login.

India coverage in both halves

WhatsApp and GST quotes on the sales side; PF, ESI, professional tax and TDS on the HR side. Check which deductions the product computes and which returns it actually files.

Works with the biometric machines you own

Ask for confirmation of your exact terminal model before you sign. Replacing devices at every site is the hidden cost in most HRMS switches.

Total cost at your headcount

CRM is priced per sales seat, HR per employee or headcount band. Model both at today's team size and next year's.

At a glance

#	Product	Best for	Pricing
1	AionCRM + AionHRMS — our pick	Indian SMBs that sell on WhatsApp and run staff on biometric attendance and shifts	AionCRM: free, then $29–$79/user/mo · AionHRMS: free up to 10 employees, then ₹25,000/yr (up to 100) or ₹50,000/yr (up to 500), plus GST
2	Zoho One	Businesses that want CRM, HR and payroll from one vendor on one bill	₹1,250/employee/mo billed annually (₹2,500 monthly), or ₹3,500/user/mo on the Flexible User plan
3	Odoo	Businesses that want ERP, CRM and HR on one per-user price	One app free; Standard ₹580/user/mo, Custom ₹1,080/user/mo (first-year annual rates; list ₹725 and ₹1,350)
4	Zoho CRM + People + Payroll	Small sales teams in a business with a larger workforce	CRM ₹800–₹2,600/user/mo; People ₹48–₹192/user/mo; Payroll from ₹1,000/org/mo for 25 employees (all billed annually)
5	greytHR or Keka + a separate CRM	HR-led businesses where statutory payroll compliance is the priority	greytHR from ₹2,495/org/mo for 50 employees (+₹45 each after); Keka does not publish prices; plus CRM seats
6	Bitrix24	Teams that want flat organisation pricing and built-in collaboration	Flat per organisation: ₹1,910/mo (5 users) to ₹9,590/mo (100 users), billed annually

AionCRM + AionHRMS

Our pick

AIONDATA's specialist pair for sales and attendance-to-payroll

AionCRM: free, then $29–$79/user/mo · AionHRMS: free up to 10 employees, then ₹25,000/yr (up to 100) or ₹50,000/yr (up to 500), plus GST

Best for: Indian SMBs that sell on WhatsApp and run staff on biometric attendance and shifts

Pros

AI lead scoring, WhatsApp and Meta lead ads, GST-compliant quotes in INR
Punches from supported eSSL, ZKTeco and Realtime terminals flow into shift-wise payroll
Flat HR price by headcount band, with unlimited terminals and sites
One Indian vendor and support team for both products

Watch-outs

Two products with separate logins; no built-in CRM–HR data sync today
AionHRMS computes PF and TDS deductions but not ESI or professional tax, and does not file statutory returns

Start AionCRM free

Zoho One

One-vendor suite: Zoho CRM, People and Payroll in one bundle

₹1,250/employee/mo billed annually (₹2,500 monthly), or ₹3,500/user/mo on the Flexible User plan

Best for: Businesses that want CRM, HR and payroll from one vendor on one bill

Pros

CRM, Zoho People and Zoho Payroll are all in the bundle
Payroll covers EPF, ESI, state PT, LWF and TDS; WhatsApp business messaging is built into Zoho CRM

Watch-outs

All-Employee pricing needs a licence for everyone on payroll, not just the sales team
Zoho labels the ₹1,250 annual rate a special price; monthly billing is double

Odoo

Open-source ERP whose paid plans include CRM and HR apps

One app free; Standard ₹580/user/mo, Custom ₹1,080/user/mo (first-year annual rates; list ₹725 and ₹1,350)

Best for: Businesses that want ERP, CRM and HR on one per-user price

Pros

Standard and Custom include all apps, CRM and HR among them
India payroll localization documents PF, ESIC, PT and LWF

Watch-outs

Biometric devices need third-party modules
The first-year discount lasts 12 months and covers only the users in the first order

Zoho CRM + People + Payroll

The same Zoho apps, bought one by one

CRM ₹800–₹2,600/user/mo; People ₹48–₹192/user/mo; Payroll from ₹1,000/org/mo for 25 employees (all billed annually)

Best for: Small sales teams in a business with a larger workforce

Pros

Free tiers on all three: 3 CRM users, 5 People users, 10 Payroll employees
Pay for CRM per sales seat and for HR per employee

Watch-outs

Three products, three admin consoles and three bills
Biometric integrations need People Professional or above; leave and attendance inside Payroll need its Premium plan

greytHR or Keka + a separate CRM

India HRMS first, CRM bought separately

greytHR from ₹2,495/org/mo for 50 employees (+₹45 each after); Keka does not publish prices; plus CRM seats

Best for: HR-led businesses where statutory payroll compliance is the priority

Pros

Deep statutory coverage: PF and ESI with ECR, state PT and TDS returns (Form 24Q)
Biometric hardware integrations built in on both

Watch-outs

No real CRM: greytHR has none and Keka's is a lightweight pipeline in its PSA plan
Keka charges a setup fee; greytHR's advanced attendance starts on its Growth plan

Bitrix24

Collaboration suite with CRM and HR basics

Flat per organisation: ₹1,910/mo (5 users) to ₹9,590/mo (100 users), billed annually

Best for: Teams that want flat organisation pricing and built-in collaboration

Pros

One flat price covers a set number of users
CRM with absence chart and worktime tracking; WhatsApp connectors on paid plans

Watch-outs

No payroll or Indian statutory deductions
HR tools are listed on Professional (₹9,590/mo billed annually) and above

Frequently asked questions

What is the best CRM and HRMS software in India?

It depends on where your hardest problem sits. For one vendor and one bill, Zoho One and Odoo cover CRM, HR and payroll in one subscription. For WhatsApp-first sales plus biometric attendance and shift payroll, a specialist pair such as AionCRM with AionHRMS goes deeper on both. If statutory payroll filing is the priority, an HR-first product such as greytHR or Keka plus a separate CRM is the usual choice.

Is there one software that does both CRM and HRMS?

Yes. Zoho One bundles Zoho CRM, Zoho People and Zoho Payroll; Odoo's paid plans include all its apps, CRM and HR among them; Bitrix24 has a CRM with HR basics such as an absence chart and worktime tracking, but no payroll. Check the HR depth before you commit: biometric device sync and shift-wise salary are where suites most often need a higher plan, an extra app or a third-party module.

How much does CRM and HRMS software cost in India?

As of October 2026, Zoho One costs ₹1,250 per employee per month billed annually, and Odoo Standard ₹580 per user per month for the first year. Bought separately, CRM is priced per sales seat and HR per employee or headcount band: AionCRM is free, then $29–$79 per user per month, and AionHRMS is free for up to 10 employees, then ₹25,000 a year up to 100 employees. Prices exclude GST; check each vendor's site for current pricing.

Does AionCRM include HRMS?

AionCRM is a CRM. Its sister product AionHRMS, also from AIONDATA, covers biometric attendance, shifts, leave and payroll. It is a separate product at aionhrms.com, free for up to 10 employees. Teams that want HR on the same platform as sales and finance can use SynergyOS, the ERP behind AionCRM.

Can HRMS software connect to an eSSL or ZKTeco biometric machine?

Many can, but support is model-specific, so ask about your exact terminal. AionHRMS works with confirmed eSSL and ZKTeco models over the iClock/ADMS protocol and with confirmed Realtime models. It checks your model with a test punch, and the subscription is invoiced only after the devices are live and syncing.

Do AionCRM and AionHRMS share data?

Not today. They are separate products with separate accounts, built by the same company. Most businesses only need the two to agree on who their salespeople are, which an employee list kept in each covers.

Head-to-head comparisons

AionCRM vs Zoho CRM →

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The Best CRM Software in India (2026) →The best CRM for small business in 2026 →The Best CRM with Inventory Management in 2026 (CRM + inventory software, compared) →

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