Automotive accessory business
Automotive accessories — anonymised implementation
An anonymised automotive-accessory business connecting enquiries, WhatsApp follow-ups, quotations, inventory and payments in one operating workflow.
The challenge
- Enquiries across several channels and accessory categories needed a shared commercial record.
- Fitment questions, quotations and stock context needed to stay connected instead of being checked in separate tools.
- The sales process needed a consistent follow-up record from the first conversation through payment status.
How the implementation is configured on AionCRM
Channel context in one workflow
The configured workflow connects Meta-originated and WhatsApp enquiries with shared lead records, keeping the available source context beside the conversation.
AI-assisted message structuring
Incoming messages can be analysed for buyer intent, product interest and contact details, with a salesperson reviewing the structured lead before follow-up.
Quote on WhatsApp with product and stock context
The implementation connects product and inventory context to quotations that can be shared through WhatsApp, keeping the commercial record with the lead.
Pipeline through commercial follow-up
Pipeline, inventory and payment context are available together from the first message through commercial follow-up, with views by source, product and salesperson.
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