Qualitek Labs
Testing, Inspection & Certification (NABL-accredited) · Pune · Bhubaneswar · Noida, India
A NABL ISO/IEC 17025:2017-accredited laboratory company running multi-domain enquiries, LIMS-integrated quoting, a customer portal and SLA-tracked support on one platform.
The challenge
- Test enquiries arrived across multiple email domains for different testing verticals, triaged by hand into spreadsheets.
- Quoting required looking tests up in the LIMS separately, re-typing them, and emailing PDFs back and forth.
- Customers had no self-service view of their enquiries, quotations or statements — every question became an email or a call.
How Qualitek Labs runs it on AionCRM
Lead domains route themselves
Enquiry mailboxes for each testing vertical feed Lead Central, where domain rules classify and route every enquiry — with a daily lead-domain report so managers see volume and response health per vertical each morning.
Quotes speak LIMS
The test catalogue syncs from the lab's LIMS, so quotations are assembled from real test line items — searchable with AI assistance — and stay consistent with what the lab actually runs.
A portal instead of a mailbox
Customers log into their own portal to raise enquiries, add tests, view quotations and download statements — cutting the back-and-forth that used to consume the front office.
Support with a clock on it
Tickets carry SLAs, and a daily support report lands in leadership inboxes — so response commitments are tracked, not assumed.
Run your pipeline the same way
See how AionCRM fits your team — a personalized walkthrough takes 30 minutes.